1 Information We Collect
A. Personal Data
| Data |
Description |
| Full name | From Google account during login |
| Email address | From Google account during login |
| Phone number | Manually entered by user |
| Profile photo | Uploaded from camera/gallery |
B. Location Data
| Data |
Description |
| Real-time GPS location | When using delivery services |
| Saved addresses | Home, office, etc. addresses saved by user |
| Pickup coordinates | Delivery pickup point |
| Destination coordinates | Delivery drop-off point |
C. Device Data
| Data |
Description |
| Device model | Phone brand and model |
| OS version | Android/iOS version |
| Device identifier | Unique device ID |
| Technical information | Hardware, manufacturer |
D. Transaction Data
| Data |
Description |
| Delivery history | All orders ever created |
| Payment details | Payment method (QRIS) |
| Order status | Delivery tracking status |
E. Recipient Contact Data
| Data |
Description |
| Recipient name | For delivery purposes |
| Recipient phone number | For driver to contact |
| Delivery address | Destination location details |
2 App Permissions
Android
| Permission |
Purpose |
ACCESS_FINE_LOCATION | Display user's accurate position on map |
ACCESS_COARSE_LOCATION | Find nearest driver based on location |
POST_NOTIFICATIONS | Send delivery status update notifications |
iOS
| Permission |
Purpose |
| Location When In Use | Display position and find nearest driver |
Note: Location is only accessed when the app is actively in use (foreground). The app does not track location in the background.
3 Third-Party Services
Google Services
| Service |
Function |
Data Shared |
| Google Sign-In | Login authentication | Email, name, Google ID |
| Google Maps | Display maps & navigation | Location coordinates |
| Google Places | Address/location search | Search queries, coordinates |
| Google Geocoding | Convert coordinates to addresses | Location coordinates |
Firebase (Google)
| Service |
Function |
Data Shared |
| Firebase Auth | Authentication management | Login token |
| Firebase Storage | Photo storage | Profile photos, delivery proof photos |
Sentry.io
| Service |
Function |
Data Shared |
| Error Tracking | Track app crashes & errors | Device info, error logs, IP address |
| Performance Monitoring | Monitor app performance | Performance metrics |
4 How We Use Your Data
Core Services
- Processing delivery requests
- Displaying driver location in real-time
- Calculating delivery costs based on distance
- Processing payments
Communication
- Sending order status notifications
- Providing promotional information (if any)
- Customer support
Service Improvement
- Analyzing app usage
- Detecting and fixing bugs/errors
- Improving user experience
Security
- Verifying user identity
- Preventing fraud and misuse
- Complying with legal obligations
5 Data Storage & Security
Storage Location
| Data Type |
Location |
| Account & transaction data | PakeDriver cloud server |
| Profile photos & delivery proof | Firebase Storage |
| Login token | Local device (SharedPreferences) |
| Cache data | Local device |
Security Measures
- HTTPS Encryption - All data transmission is encrypted
- JWT Token - Secure authentication with tokens
- API Key - API access protected with keys
- Secure Storage - Sensitive data stored securely
6 Data Sharing
We Do NOT Sell Personal Data
Data is shared only with the following parties:
| Party |
Purpose |
Data Shared |
| Driver/Partner Partners | Processing deliveries | Name, address, recipient phone |
| Google | Map services & authentication | Location, email |
| Firebase | Storage & authentication | Photos, token |
| Sentry | Error reporting | Device info, error logs |
| Legal Authorities | If required by law | As per legal request |
7 Data Retention
| Data Type |
Retention Period |
| Account data (name, email, phone) | Until account deletion |
| Transaction history | 2 years from transaction |
| Location data | During active delivery session |
| Delivery proof photos | 1 year |
| Error logs (Sentry) | 90 days |
| Login token | Until logout or expiration |
8 User Rights
| Right |
Description |
| Access | Request a copy of personal data we store |
| Correction | Update inaccurate information |
| Deletion | Delete account and all related data |
| Restriction | Restrict processing of certain data |
| Portability | Request data in readable format |
| Objection | Object to certain data collection |
How to Exercise Your Rights
Contact us via email at [email protected] with:
- Full name
- Registered email
- Specific request
9 Children's Privacy
- PakeDriver services are NOT intended for users under 18 years of age
- We do not knowingly collect data from children
- If we discover we have collected data from a child under 18, we will promptly delete it
- Parents/guardians who learn their child has provided data may contact us
10 Privacy Policy Changes
We may update this Privacy Policy at any time. Significant changes will be notified through:
- In-app notification
- Email to registered users
- Update on the Privacy Policy page
The "Last Updated" date will be changed at the top of the page. Continued use after changes means acceptance of the new policy.
1 Informasi yang Kami Kumpulkan
A. Data Pribadi
| Data |
Keterangan |
| Nama lengkap | Dari akun Google saat login |
| Alamat email | Dari akun Google saat login |
| Nomor telepon | Diinput manual oleh pengguna |
| Foto profil | Upload dari kamera/galeri |
B. Data Lokasi
| Data |
Keterangan |
| Lokasi GPS real-time | Saat menggunakan layanan pengiriman |
| Alamat tersimpan | Alamat rumah, kantor, dll yang disimpan pengguna |
| Koordinat pickup | Titik jemput pengiriman |
| Koordinat tujuan | Titik antar pengiriman |
C. Data Perangkat
| Data |
Keterangan |
| Model perangkat | Merek dan model HP |
| Versi OS | Android/iOS version |
| Device identifier | ID unik perangkat |
| Informasi teknis | Hardware, manufacturer |
D. Data Transaksi
| Data |
Keterangan |
| Riwayat pengiriman | Semua order yang pernah dibuat |
| Detail pembayaran | Metode pembayaran (QRIS) |
| Status pesanan | Tracking status pengiriman |
E. Data Kontak Penerima
| Data |
Keterangan |
| Nama penerima | Untuk keperluan pengiriman |
| Nomor telepon penerima | Untuk driver menghubungi |
| Alamat pengiriman | Detail lokasi tujuan |
2 Izin Aplikasi
Android
| Izin |
Tujuan |
ACCESS_FINE_LOCATION | Menampilkan posisi akurat pengguna di peta |
ACCESS_COARSE_LOCATION | Mencari driver terdekat berdasarkan lokasi |
POST_NOTIFICATIONS | Mengirim notifikasi update status pengiriman |
iOS
| Izin |
Tujuan |
| Location When In Use | Menampilkan posisi dan mencari driver terdekat |
Catatan: Lokasi hanya diakses saat aplikasi aktif digunakan (foreground). Aplikasi tidak melakukan tracking lokasi di background.
3 Layanan Pihak Ketiga
Google Services
| Layanan |
Fungsi |
Data yang Dibagikan |
| Google Sign-In | Autentikasi login | Email, nama, Google ID |
| Google Maps | Menampilkan peta & navigasi | Koordinat lokasi |
| Google Places | Pencarian alamat/lokasi | Query pencarian, koordinat |
| Google Geocoding | Konversi koordinat ke alamat | Koordinat lokasi |
Firebase (Google)
| Layanan |
Fungsi |
Data yang Dibagikan |
| Firebase Auth | Manajemen autentikasi | Token login |
| Firebase Storage | Penyimpanan foto | Foto profil, foto bukti pengiriman |
Sentry.io
| Layanan |
Fungsi |
Data yang Dibagikan |
| Error Tracking | Melacak crash & error aplikasi | Info perangkat, error logs, IP address |
| Performance Monitoring | Memantau performa aplikasi | Metrics performa |
4 Cara Kami Menggunakan Data
Layanan Utama
- Memproses permintaan pengiriman
- Menampilkan lokasi driver secara real-time
- Menghitung biaya pengiriman berdasarkan jarak
- Memproses pembayaran
Komunikasi
- Mengirim notifikasi status pesanan
- Memberikan informasi promo (jika ada)
- Customer support
Peningkatan Layanan
- Menganalisis penggunaan aplikasi
- Mendeteksi dan memperbaiki bug/error
- Meningkatkan pengalaman pengguna
Keamanan
- Verifikasi identitas pengguna
- Mencegah penipuan dan penyalahgunaan
- Mematuhi kewajiban hukum
5 Penyimpanan & Keamanan Data
Lokasi Penyimpanan
| Jenis Data |
Lokasi |
| Data akun & transaksi | Server cloud PakeDriver |
| Foto profil & bukti kirim | Firebase Storage |
| Token login | Perangkat lokal (SharedPreferences) |
| Cache data | Perangkat lokal |
Langkah Keamanan
- Enkripsi HTTPS - Semua transmisi data dienkripsi
- Token JWT - Autentikasi aman dengan token
- API Key - Akses API dilindungi dengan key
- Secure Storage - Data sensitif disimpan dengan aman
6 Pembagian Data
Kami TIDAK Menjual Data Pribadi
Data dibagikan hanya kepada pihak berikut:
| Pihak |
Tujuan |
Data yang Dibagikan |
| Mitra Driver/Partner | Memproses pengiriman | Nama, alamat, telepon penerima |
| Google | Layanan peta & autentikasi | Lokasi, email |
| Firebase | Penyimpanan & autentikasi | Foto, token |
| Sentry | Pelaporan error | Info perangkat, error logs |
| Otoritas Hukum | Jika diwajibkan hukum | Sesuai permintaan legal |
7 Retensi Data
| Jenis Data |
Periode Penyimpanan |
| Data akun (nama, email, telepon) | Sampai akun dihapus |
| Riwayat transaksi | 2 tahun sejak transaksi |
| Data lokasi | Selama sesi pengiriman aktif |
| Foto bukti pengiriman | 1 tahun |
| Error logs (Sentry) | 90 hari |
| Token login | Sampai logout atau expired |
8 Hak Pengguna
| Hak |
Keterangan |
| Akses | Meminta salinan data pribadi yang kami simpan |
| Koreksi | Memperbarui informasi yang tidak akurat |
| Penghapusan | Menghapus akun dan semua data terkait |
| Pembatasan | Membatasi pemrosesan data tertentu |
| Portabilitas | Meminta data dalam format yang dapat dibaca |
| Keberatan | Menolak pengumpulan data tertentu |
Cara Menggunakan Hak
Hubungi kami melalui email di [email protected] dengan menyertakan:
- Nama lengkap
- Email terdaftar
- Permintaan spesifik
9 Privasi Anak-Anak
- Layanan PakeDriver TIDAK ditujukan untuk pengguna di bawah usia 18 tahun
- Kami tidak secara sengaja mengumpulkan data dari anak-anak
- Jika kami mengetahui telah mengumpulkan data dari anak di bawah 18 tahun, kami akan segera menghapusnya
- Orang tua/wali yang mengetahui anaknya telah memberikan data dapat menghubungi kami
10 Perubahan Kebijakan Privasi
Kami dapat memperbarui Privacy Policy ini sewaktu-waktu. Perubahan signifikan akan diberitahukan melalui:
- Notifikasi dalam aplikasi
- Email ke pengguna terdaftar
- Update di halaman Privacy Policy
Tanggal "Terakhir Diperbarui" akan diubah di bagian atas halaman. Penggunaan berkelanjutan setelah perubahan berarti menyetujui kebijakan baru.